We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be:

  • In the same condition that you received it

  • Not damaged through misuse

  • Returned with all included accessories

  • Accompanied by proof of purchase

To start a return, please contact us at:
📧 support@GetOrnexis.com

If your return request is approved, we’ll provide instructions on how and where to send your package.
Items sent back without first requesting a return will not be accepted.

If you have any questions about a return, you can always reach us at support@GetOrnexis.com.

Damages and Issues

Please inspect your order as soon as it arrives.

If your item is defective, damaged during shipping, or if you received the wrong product, contact us immediately so we can evaluate the issue and make it right. We may request photos to verify the problem.

Exceptions / Non-Returnable Items

Some items cannot be returned, including:

  • Items intentionally damaged or misused

  • Products missing essential components

  • Items returned in unsafe or heavily unsanitary condition

  • Gift cards

  • Final-sale or clearance items (if marked as such)

If you’re unsure whether your item qualifies, please contact us before starting a return.

Exchanges

The fastest way to receive a different item is to return the product you have. Once your return is approved, you can place a new order for the replacement item.

European Union – 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

Returned items must include all original components and proof of purchase.

Refunds

Once we receive and inspect your return, we’ll notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process the refund.

If more than 15 business days have passed since your refund was approved and you haven’t received it, please contact us:

📧 support@GetOrnexis.com