Privacy Policy – Ornexis

At Ornexis, your privacy matters. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or purchase our products.

Our store uses secure, industry-standard systems to process payments, manage orders, and provide a safe and reliable shopping experience.

Information We Collect

We may collect the following categories of information:

Personal & Contact Details

  • Name

  • Shipping and billing address

  • Email address

  • Phone number

Order & Payment Information

  • Products purchased

  • Payment method details (securely processed by third-party payment providers)

  • Transaction and order confirmation records

Account Information (if you create an account)

  • Username

  • Password

  • Saved addresses and preferences

Customer Support Communications

  • Messages and inquiries

  • Support requests and customer service interactions

Device & Usage Data

  • IP address

  • Browser and device type

  • Pages visited and time spent on site

  • Cookies and similar tracking technologies

How We Use Your Information

We use your information to:

  • Process, fulfill, and deliver orders (including shipping notifications)

  • Provide customer support, returns, and exchanges

  • Improve your website experience and personalize content

  • Send updates, newsletters, or promotions (only if you opt-in)

  • Detect fraud, maintain security, and comply with legal obligations

Sharing Your Information

We only share your data when necessary for legitimate business operations:

Payment Processors
Your payment details are securely handled by trusted third-party payment providers.

Shipping Carriers
Used to deliver your order accurately and efficiently.

Service Providers
Including website hosting, analytics tools, and email communication platforms that help operate our store.

Legal Requirements or Business Transfers
If required by law or in connection with a merger, acquisition, or sale of assets.

We do not sell your personal information.

Cookies & Tracking Technologies

We use cookies and related technologies to:

  • Improve website functionality and performance

  • Remember your preferences

  • Analyze traffic and usage trends

  • Provide relevant advertising and promotions

You can manage or disable cookies through your browser settings at any time.

Your Privacy Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you

  • Correct inaccurate information

  • Request deletion of your data

  • Opt out of targeted advertising

  • Withdraw consent from marketing communications

To exercise your rights, contact us at:
📧 support@ornexis.com

Children’s Privacy

Ornexis products and services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children.

Security & Data Retention

We use secure payment providers and industry-standard safeguards to protect your data.
We retain personal information only as long as necessary to:

  • Complete transactions and fulfill orders

  • Meet legal and regulatory obligations

  • Resolve disputes and enforce agreements

International Data Transfers

Some service providers may process information outside your home country. When this occurs, we use appropriate legal safeguards to ensure your data remains protected.

Changes to This Policy

We may update this Privacy Policy periodically. The effective date will reflect the latest revision.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

📧 support@ornexis.com